BY ATTAA is committed to providing high quality clothing that you will enjoy and feel confident wearing.
Small imperfections and character not typically found in large scale manufacturing, and that do not effect wear or visual appearance of your item, may occur due to the handmade nature. All of BY ATTAA's designs are individually handmade and not factory manufactured. As a result, designs may have subtle variations and natural imperfections but that will not take away from the value/structure of the design.
Each item is carefully inspected before leaving our hands, however we do pride ourselves in the fact that we are a small business ran exclusively by humans, and human error by the owner or employees of BY ATTAA may rarely occur. Returns, repairs or exchanges of items believed to have a defect are evaluated on a case-by-case basis. Due to the handmade nature, exchanges or repairs may not always be possible.
WHAT IS CUSTOM SIZING?
What makes custom sizing unique is that we make the dresses to your exact bust, waist, hips, and height. This helps to provide a closer fit than a standard size, but the design will still likely require alterations for an even better fit since we're only able to accept 4 basic measurements. With custom sizing, we're only taking a total of 4 measurements and that isn't enough information for a perfect fit. These measurements don't tell us important information about your proportions or body shape so you may/or may need adjustments although we try our very best to ensure that you do not. Every custom design comes with approximately 1 inch seam allowance on each side of the dress that can be undone.
ARE CUSTOM DESIGNS RETURNABLE?
We understand that sometimes circumstances can change and a custom dress may no longer be needed for some unexpected reason. Please keep in mind that because custom-sized dresses are made to personal measurements, we are unable to take them back for any reason, including, but not limited to event cancelations, incorrect ordering, or sizing changes.
HOW DO I MEASURE?
We recommend that you add 0.25 to 0.5 inches to your bust, waist, and hip measurements just to give yourself some room for comfort.
Because we are making the dress to your measurements and it is non-returnable, we never recommend ordering a custom size using the measurements of a standard size dress. This is because standard sizing has some ease built in for comfort while custom sizing is made exactly as ordered. Further, since we’re asking for your height the overall fit and proportions of the dress will change. This means the waistline, bustline, and hemline may be higher or lower depending on the measurements.