DELIVERY AND SHIPPING POLICY

  • WE SHIP WORLDWIDE

  • Each design is custom made to order. Processing time is 5-15 days. Processing time does not include shipping time.

    • Shipping rates are calculated at checkout and vary depending on your delivery location. Signatures are required for delivery.
    • BY ATTAA uses DHL EXPRESS to ship designs which takes 7-14 days to deliver. If you need your design sooner please refer to our PRIORITY ORDERS policy or email info@byattaa.com prior to placing your order.
    • BY ATTAA will not be held responsible for lost or stolen packages.  We are  not responsible for packages that show DELIVERED to the address you provided by the courier, that you didn't personally receive. We are also not responsible for delivery arrival times/dates, as Customs can hang on to your package for reasons beyond our control.

    PRIORITY ORDER

    BY ATTAA defines a "Priority Order" as a design that is guaranteed to be shipped out to the client in 7 days or less.  This bypasses our normal processing time of 5-15 days. There is an additional $150 fee to process your order as a PRIORITY ORDER. 

    All of our orders are shipped via DHL EXPRESS which takes 7-14 days to deliver. Normal processing time 5-15 days. Priority orders are processed in 7 days or less.  PROCESSING TIMES DOES NOT INCLUDE SHIPPING TIMES.

    To make your design a priority order, please add the "PRIORITY ORDER" listing to your cart.

    Please note that your order will still be shipped via DHL even if you place a priority order.

    We are not responsible for delivery arrival times/dates, as Customs can hang on to your package for reasons beyond our control.

     

    EXPRESS/RUSH SHIPPING

    Most of all our designs are  CUSTOM-MADE but at times we may have your size ready to ship and can be delivered via UPS for a fee of $150. Please email info@byattaa.com prior to placing your order if you require express shipping.

     

     

     PRE-ORDER ITEMS

    • Pre-orders are advance purchases made on an item that is scheduled to be shipped out at a later date.  Each item/collection that is available for pre-order will have its own specific shipping date.  These dates are not guaranteed and delays may occur, but we will do our best to update the site with any changes
    • Pre-order items CANNOT be cancelled/refunded once placed
    • Pre-order items have their shipping date in the description once 
    • If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

     

    HOW DO I GET MY MEASUREMENTS?

    We highly recommend going to a local tailor and getting your exact measurements or referencing our size guide.

     

    RETURN POLICY

    • We DO NOT accept return or offer refunds
    • All designs purchased are FINAL SALE. NO RETURNS. NO EXCHANGES 
    • All of our designs are custom-made to order and designed just for you based on the measurement you provide. Due to the nature of our custom designs, we cannot accept returns or exchanges. In addition, please note that we are not responsible for purchase of incorrect size
    • Once designs are completed based on the measurements you provided and shipped out to you, designs cannot be returned for measurements to be corrected.

    Note: Since all of our designs are hand-made, we allow you to cancel within 1 hour of placing the order. Also, once the order has shipped, we cannot cancel the order as it will already be in transit

     

    DIGITAL CONTENT POLICY

    None of the content provided from any plan on this website should not be transmitted, sold, or broadcasted to any person who has not personally purchased. 

    • E-books will be sent out automatically to your email after you purchase. You must download it in order to access it.
    • Links expire exactly one week after you purchase.

    • BY ATTAA does not offer refunds or exchanges for any digital or physical product.